Things to Look for When Choosing a Carpet Cleaning Company
How to choose the right carpet cleaner…
Over the years, we’ve had countless phone calls from people panicking and upset after receiving a service from a carpet cleaning company that didn’t produce the results that they promised. It’s always frustrating for us to hear that another local carpet cleaner has taken the money of a customer that trusted them with their property, only to then leave them back at square one, out of pocket and stressed.
Are they professionally trained through the IICRC or NCCA? Don’t feel embarrassed to ask. If they’re trained professionally, they’ll be more than happy to show you their certificates.
Are they insured? This one is important. Find out if the carpet cleaner is insured and if they have Treatment Risk as part of their cover. If not, they’re not covered to service your property and you should look elsewhere for a carpet cleaner.
Do they have past testimonials? If the company has testimonials and reviews from past clients, it’s worth taking a look. Most good companies will have a Facebook page, Google Business page or website where you can find reviews to look at.
What equipment do they use? A professional carpet cleaning service requires professional carpet cleaning equipment. Look on their website for pictures of large, shopping trolley-sizes machinery. A lightweight machine that can be easily carried is not going to be enough for a thorough clean.
Choosing a Professional Carpet Cleaner
Maybe you have never had your carpets cleaned, and you want to make sure you choose the best company for the job, or perhaps you are just sick of choosing lousy carpet cleaners who leave your carpets “clean” but are worse off six months later. Whatever the reason, you came to the right place. Here are 5 things you should look for when you are wondering how to choose a professional carpet cleaner.
What carpet cleaning products are they using?
Cheap harsh chemicals can make your carpet look clean for a while, but these chemicals can be hazardous to your family or pets. You should ask you carpet cleaner if their products are safe for children and pets. Chemicals are not the only problem though. You should also ask if they will be using soap or detergent to clean your carpet. If the answer is yes, you will need to ask them how they intend to remove the detergent or soap entirely! If they do not remove the residue from these products, you may wind up with crunchy carpets, or worse, dirt-attracting residue in your carpet.
What carpet cleaning tools are they using?
There are a few tools that may be used for carpet cleaning, and they are not all made equal. Steam cleaners can be useful if the water and residue can be fully extracted, but this is hard to achieve, and you will usually be left with flooded carpet that takes quite some time to dry. It also leads to residue left behind on the carpet. Another type of tool is a dry cleaner. This tool first requires a pre-spray which also gets the carpet wet. Then a buffer pad is used to buff the stains out. Quite frankly it doesn’t work anywhere near as well as an extraction wand. Dry carpet cleaning methods are not approved by leading carpet manufacturers and will void your warranty. A hot extraction wand is the best option for carpet cleaning. It will run water through the carpet fibers and suck it out quickly, so you do not get flooded carpets
How is the company’s customer support on the phone?
This may seem like a strange one, but a phone call can tell you all you need to know about working with a carpet cleaning professional. When the company answers the phone, are they polite and professional? Alternatively, did you get just a hello, if you just got a hello you may have reached someone on their cell phone. Now, this does not immediately make their service terrible, but it may not be as professional. Regardless, ask some questions about your needs and verify if the person on the other line is excited to be helping you or bothered by your questions. If you sense bothered, time to call someone else. You want to make sure you are getting your carpets cleaned by someone who will listen to your concerns and get the job done the way you want!
What are customers saying about them?
You have to be careful when you look at reviews, a few reviews can be faked, but it is hard to make up many reviews on a reputable website, although even this is possible. The best thing to do is look at reviews from multiple sources like Google, Yelp, and Facebook. It is also essential you read some reviews, do not just take into account the star rating. What were the customer’s problems and concerns, what did the customers like about the carpet cleaning professionals? Reviews are a quick and easy way to get some insight about the quality of the carpet cleaner. If you want a pro tip: use the ctrl+f feature on your computer to look for specific reviews for your need. For example, you may have pets and want to see what other pet owners thought. Use ctrl+f and search “pet” then those reviews will be highlighted making it easier to find relevant reviews for your needs.
How to Choose the Best Carpet Cleaning Company
A home without a good carpet cannot be considered to be complete. It is the carpet that gives it that attractive look that makes one feel like they want to spend most of their time indoors. Despite the fact that carpets are useful, if they are not kept in good condition, then there is a possibility that might not be very interesting to look at.
Choosing a carpet cleaning company that has been in the cleaning industry for a long time places you in a good position of getting quality services. This because if a cleaning company has done the same job for a long time, then it means they have explored all the methods that can be possibly used and they, therefore, know the best ones to employ for your work. Also, the company that has been in the cleaning industry for a long time is not likely to make silly mistakes.
You also need to consider the kind of equipment that the cleaning company will be using to cleaning a rug or rugs that you intend to assign them. Good cleaning companies need to have modern equipment that will make it possible form to leave your rugs spotlessly clean. Some companies tend to use cheap cleaning methods and facilities to do the cleaning. The effect of this is that they end up interfering with the quality of your carpets and lowering their value.
Most homeowners treat the cleaning services as casual work and they, therefore, do not expect the services providers to have any formal education. That is a casual notion that you need to dispel from your mind. You need to make sure that you are dealing with professionals who are accredited to offer the cleaning services. Ask them to show you all the necessary certifications that make them legitimate.
Sometimes you can know the quality of the services that you are going to get by looking at the reputation of the company. For instance, if the cleaning company in question has been offering quality services, there are chances that you will also get the same if you hire them. The reverse of that is very true.
How to Choose a Carpet Cleaning Company
From super low prices and high pressure sales to unqualified technicians and near worthless methods. How do you ever find a qualified, competent professional carpet cleaner?
I will give you an understanding of the importance of correct carpet cleaning, not just for appearance, but to insure your family’s health and that your carpet will not be damaged as well. You will be able to make a more informed and intelligent decision.
Check references to find out what others have thought of the service delivered by a company. This can be found by searching the internet for reviews. Another place to look is to use social media websites. This will give you an indication of the general reputation that a company has developed while being in business.
Sadly, there are lot of people doing carpet cleaning that have not had any formal training in how to correctly clean carpets. In Australia, it is not a requirement to have any certification before operating. It then falls on you as the person hiring a carpet cleaner to ensure that the person arriving to clean your carpets knows what they are doing. There is a certification system which will give you an indication that carpet cleaners know what they are doing. This is the IICRC (Institute of Inspection Cleaning and Restoration Certification)
In addition to having been trained correctly, there is a lot of value in experience. Over time, a technician will hone what he has learnt while putting his knowledge to practice. The only problem is if a technician does not have the correct knowledge to start with, experience is of little value if he has never been able to produce an effective product in cleaning carpet
How to Choose the Right Carpet Cleaning Company
In today’s modern world the internet is most people’s go-to when looking to hire a service. You will find the internet saturated with carpet cleaning companies, however not all are reputable, trained, or honest. It is essential to be informed before making a decision on who to hire
Choosing a carpet cleaner based on equipment alone.
Sure proper equipment is necessary to do a good job, however if the operator is not properly trained the best equipment in the world won’t do what it is supposed to do. The best way to know that the carpet cleaner have been properly trained is to make sure the cleaner has been certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Before you choose a carpet cleaner, ask to see written proof of the company’s and the technician’s IICRC certification.
Choosing a carpet cleaner based on low price.
Lowest price could mean a very costly mistake in three ways:
Low price is the bait that gets you to call & schedule the appointment. Once in your home, you are pressured into a more expensive job.
Lowest price can be for a ‘single-process’ Once explained, the customer is pressured to purchase the more expensive “dual/deluxe process ” (Illegal “bait-and-switch”).
Lowest price probably means the carpet cleaner has minimal skills, will be using the cheapest chemicals and inferior equipment – you could actually be paying them to ruin your carpets or soft furnishings!
Choosing a carpet cleaner based on a single telephone call.
As with choosing any service provider it is always a good idea to check the credentials of the carpet cleaning company before you invite them into your home. How long have they been in business? Do they offer firm, written quotations prior to performing any services? Make sure to get references & read comments from current clients. These are all important considerations to avoid becoming the victim of high-pressure sales tactics when the technician steps into your home.
Choosing a carpet cleaner that doesn’t offer a money-back guarantee.
Inexperienced cleaners have all kinds of reasons why they would never offer a guarantee: “What if the carpet is 20 years old and has permanent stains? – I’ll lose my shirt.